Guarantees

Thank you for choosing Charlie Pedals!

Please take a moment to review my shipping policy to ensure a smooth delivery process.

Shipping Destinations

I proudly offer international shipping to customers worldwide. During the checkout process, you will find a dropdown menu containing a list of available countries. If you cannot locate your country in the provided dropdown menu, reach out to me at charliepedalsco@gmail.com or use my contact form for a personalized shipping quote.

Dispatch time

I understand the excitement of receiving your order promptly. I work diligently to process and dispatch orders within 10 days from the date of purchase. Please note that this timeframe may vary – I am but a one man operation, but rest assured, I always strive to dispatch orders as quickly as possible.

Shipping methods

I utilize reliable shipping partners tailored to each destination to ensure your pedal reaches you securely, this allows me to optimize shipping times and provide an efficient, cost-effective service worldwide.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact me within 10 days of receiving your order and I will work with you to resolve the issue promptly. Please provide picture or video evidence of the damaged or defective item to assist me in assessing and addressing the issue.

Order tracking

Delays

While I make every effort to dispatch your order promptly and select the fastest shipping options available, delays may occur. Delays can be influenced by factors such as customs processing, weather conditions or other unforeseen circumstances. Please understand that such delays are beyond my control and I appreciate your patience and understanding. Rest assured Im just as eager as you are for the pedal to arrive safely and I'll do whatever is within my power to follow up any delays, losses or damaged consignments with the courier.

Customs and duties

For international orders, please be aware that customs duties and taxes may apply upon arrival in your country. These charges are not within my control and are the responsibility of the customer. I recommend checking with your local customs office for more information on potential fees.

If you encounter any issues during the ordering process, have questions about shipping to a specific location, or require assistance with a quote, please do not hesitate to contact me.